Образование:Школа: Школа № 2, 1982 - 1992 Школа: Школа № 6, 1982 - 1992 Школа: Школа № 7, 1982 - 1992
Языки: Русский
Книги:Service-Ability. Create a Customer Centric Culture and Achieve Competitive Advantage (Kevin Robson); The Cult of the Customer. Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists (Shep Hyken)
