Деятельность: МГУТУ им. К. Г. Разумовского (ПКУ) (бывш. МГТА, ВЗИПП)
Книги:Service-Ability. Create a Customer Centric Culture and Achieve Competitive Advantage (Kevin Robson); The Cult of the Customer. Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists (Shep Hyken)
